Reference

Browse Our Privacy Policy

We keep your personal information protected the same way we keep your wallet balance accurate — with clear rules and no shortcuts.

Data ProtectionbKash & Nagad SafeAccount ControlTransparent Storage
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wingame Browse Our Privacy Policy
DATA HANDLING PRACTICES

Check How We Protect What You Share

We built our data practices around what matters to mobile-first account holders in Bangladesh — quick verification, encrypted payment flows through bKash and Nagad, and clear paths to update or remove your information whenever you choose. Below is how each area works in practice.

Encryption at Rest

Your personal details and payment credentials sit behind encrypted storage layers. When your bKash or Nagad transaction data reaches our servers, it is encoded so that raw account numbers are never visible in plain text to internal staff.

Cookie Usage

We use cookies to remember your login session and preferred language when you return on the same device. No advertising cookies are shared with third-party ad networks. You can clear cookies from your mobile browser settings at any time.

Account Security Layers

Every login attempt triggers a verification step tied to your registered phone number. If someone tries to access your account from an unrecognised device, we block the session and send you an alert through your registered contact method.

Data Retention Period

We keep active account data as long as your account is open. After you close your account or request deletion, we retain minimal records only where local regulatory requirements in eligible regions demand it, then purge the rest.

Who to Contact

Our data handling team is reachable through live chat or email. If your request involves deleting payment history linked to Rocket or Nagad, the team will confirm which records can be removed and which must stay for compliance purposes.

Requesting Changes

You can update your name, phone number, or email directly from account settings. For changes that affect identity verification — like switching your primary mobile wallet — submit a request through support so we can re-verify without locking your account.

PRIVACY HELP PATHS

Open a Privacy Request With Us

If you have questions about your personal data or want to make a privacy-related request, reach us through any of these channels. Our team handles data inquiries as a priority, so you will not wait behind general account queries when the topic is your personal information.

Live Chat Tap the chat icon on any page and let the agent know your question relates to data or privacy. They can escalate to our data team immediately without you needing to repeat the request through another channel.
Email Request Send your privacy question or data access request to our support email. Include your registered phone number and account username so we can locate your records quickly and respond without unnecessary back-and-forth.
Account Settings Inside your account dashboard you can view which personal details we hold, update contact information directly, and submit a formal data deletion request — all from the same screen without switching between pages.

Switch to Our FAQ on Data and Privacy

These are the questions we hear most often from account holders in Bangladesh about how their personal information is stored, shared, and managed within wingame.

We collect your full name, phone number, email address, and the mobile wallet details you use for deposits — whether that is bKash, Nagad, or Rocket. We also record your device type and IP address for security purposes.

Transaction details are shared only with the payment processor handling your specific deposit or withdrawal. We do not pass your wallet credentials or transaction history to marketing partners, advertisers, or any unrelated third party.

Contact our support team through live chat or email and request a data export. We compile your stored personal information, login history, and transaction records into a file and send it to your registered email within a reasonable timeframe.

Yes. Submit a deletion request through your account settings or via support. We remove your personal details and wallet information, retaining only the minimum records required by applicable regulations in eligible regions.

We encrypt stored data, require phone-based verification for every login from a new device, and monitor accounts for unusual activity patterns. If something looks off, we lock the session and notify you immediately through your registered contact.

Access to our platform and data handling depend on your local law and eligible regions. We apply the same security standards to every account, but specific data rights or retention periods may vary based on the regulations that apply in your jurisdiction.

We use session cookies to keep you logged in and preference cookies to remember your settings. We do not use third-party advertising cookies. You can disable cookies in your mobile browser settings, though this may require you to log in each visit.

We send a notification to your registered email and display an in-app alert when any material change happens. The updated policy takes effect from the date shown at the top of this page, and you can review previous versions through support.

We store a tokenised reference to your Rocket account for processing purposes — not the full credentials. This means even if our records were accessed, your actual Rocket PIN or full account number would not be exposed in readable form.

Reach our data handling team through live chat for the fastest response, or send a detailed email outlining your concern. We investigate every report, respond with findings, and take corrective action where a genuine issue is confirmed.

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